Refund policy

Thank you for subscribing to Nootris (ROTATTIO LLC) services. We hope you are satisfied with our services, but if not, we're here to help.

1. Free Trial

Nootris (ROTATTIO LLC) offers a 7-day free trial for new users to experience the services before purchasing a subscription. During the trial period, users can cancel their subscription at any time without being charged.

2. Cancellation Policy

Subscribers may cancel their recurring subscription at any time. Upon cancellation, your account will remain active until the end of your current billing cycle.

3. Refund Eligibility

Subscribers are entitled to request and receive a refund within 14 (fourteen) calendar days from their subscription start date ("Refund Period").

Notwithstanding any other provisions herein, Nootris (ROTATTIO LLC) maintains its commitment to process all refund requests in accordance with applicable consumer protection laws and regulations.

4. Process for Requesting a Refund

To request a refund, please contact our customer support team at [email protected]. Include your account information, subscription details, and a brief explanation of why you are requesting a refund. You can also find our support links through our emails and app.

5. Refund Processing

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that refunds can only be made back to the original payment method used at the time of purchase.

6. Changes to Refund Policy

Nootris (ROTATTIO LLC) reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.

7. Contact Us

If you have any questions about our refund policy, please contact us at [email protected].

Scenarios Where Refunds Would Typically Be Granted:

1. Technical Issues: The customer experiences persistent technical issues that prevent them from using the SaaS product effectively, despite multiple attempts by the support team to resolve the problem. For example, the software fails to load or crashes frequently, impeding the customer's ability to perform necessary tasks.
2. Billing Error: The customer was incorrectly charged due to a billing error on Nootris (ROTATTIO LLC)'s part. For example, they were billed twice in one month, or charged after cancelling their subscription in accordance with the cancellation policy.
3. Misrepresentation of Features: The features or capabilities of the SaaS product were misrepresented on the website or during the sales process, and the product does not perform as advertised. For example, if the product was sold with the promise of specific functionalities that are not actually available.
4. Change of Mind: The customer decides they no longer want or need the SaaS product. For example, they found a different product they prefer, or they no longer need the service due to changes in their business.
5. Failure to Cancel: The customer forgot to cancel their subscription before the renewal date and was charged for another cycle.
6. External Factors: The customer is unable to use the SaaS product due to factors outside of Nootris (ROTATTIO LLC)'s control, such as incompatible hardware, poor internet connection, or issues with third-party software or services.